FIDÉLITÉ Program
An economical and hassle-free annual membership with the Multi FIDÉLITÉ card!
- Designed for people who take the bus regularly
- Less expensive than the regular monthly pass
- Monthly automatic deductions from your bank account
- Valid on OC Transpo buses and the O-Train.
Returning to the STO?
Enrolling
For immediate enrolment:
- Go to a service point;
- Fill out the enrolment form;
- Sign the personal PAD agreement (pre-authorized debit);
- Submit a void cheque; and
- Leave with your valid Multi FIDÉLITÉ card.
For enrolment starting the following month:
- fill out and sign the enrolment form;
- attach a personalized void cheque;
- submit these two documents before the 15th of the month prior to the month you want to start:
- by mail to:
Société de transport de l'Outaouais (STO)
Direction des finances
111 rue Jean-Proulx
Gatineau, Quebec, J8Z 1T4 - in person at any STO service point.
- by fax to 819-770-5987.
- by mail to:
- To pick up your Multi FIDÉLITÉ card at the service point of your choice.
GOOD TO KNOW!
The void cheque is essential. It will enable us to make automatic deductions from your bank account.
The Multi FIDÉLITÉ card: The FIDÉLITÉ Program’s very own pass
Do you already have a Multi card?
When you enroll in the FIDÉLITÉ Program, you need a new Multi card: the Multi FIDÉLITÉ card
- This card is specifically designed for the FIDÉLITÉ Program
- There is no charge for the card
- It is programmed for your FIDÉLITÉ enrolment, and is valid from the first day of the month following your first automatic bank withdrawal
- It is exclusively for your FIDÉLITÉ enrolment.
STO tip!
Hold onto your regular Multi card. Not only is it worth $10, but it could also come in useful if you decide to resume using your regular enrolment or e-wallet.
Replacing a damaged, lost or stolen card
- Go to any STO service point
- You will receive a new Multi FIDÉLITÉ card for $10 (no tax)
- If your Multi FIDÉLITÉ card is defective, it will be replaced free of charge.
Validity on OC Transpo
- Your Multi FIDÉLITÉ card is an accepted payment method on OC Transpo buses and the O-Train.
Automatic withdrawals from your bank account
- On the 25th day of the month, or the next working day if the 25th is not a working day
- Every withdrawal corresponds to 90% of the fare for a regular monthly pass (a saving of 10%)
- If the automatic withdrawal is not authorized or does not meet the terms of your enrolment as stipulated in the PAD agreement, you have certain options. For additional information about those options, contact your financial institution or go to payments.ca
- When there is an annual fare revision, the amount withdrawn from your bank account is automatically adjusted without notice. However, a public notice will be published in the local papers.
- The following is indicated in the member statement portion (section 4) of the FIDÉLITÉ Program Enrolment/Renewal Form: “I agree to waive the pre-notification requirements of the Canadian Payments Association of the amount(s) and due date(s) debited from my account and every time there is a change in the amount(s) or payment date(s) of those debits.”
MONTHLY ENROLMENT | FIDÉLITÉ ENROLMENT |
---|---|
Regular fare (2024) $110.00 | Monthly automatic withdrawal $99.00 |
Seniors fare (2024) $48.50 | Monthly automatic withdrawal $48.50 |
Automatic Withdrawal Date and Corresponding Month of Validity
DATE OF WITHDRAWAL | MONTH OF VALIDITY |
---|---|
Wednesday, December 27 2023 | January 2024 |
Thursday, January 25 2024 | February 2024 |
Monday, February 26 2024 | March 2024 |
Monday, March 25 2024 | April 2024 |
Thursday, April 25 2024 | May 2024 |
Monday, May 27 2024 | June 2024 |
Tuesday, June 25 2024 | July 2024 |
Thursday, July 25 2024 | August 2024 |
Monday, August 26 2024 | September 2024 |
Wednesday, September 25 2024 | October 2024 |
Wednesday, October 25 2024 | November 2024 |
Monday, November 25 2024 | December 2024 |
Friday, December 27 2024 | January 2025 |
Renewal, cancellation/suspension, re-enrolment and enrolment modification
For additional information
Write us at fidelite@sto.ca or call us at 819-770-3242.