Loading a Multi card
Three (3) ways to load your Multi card
- Online, 48 hours before your next trip
- At a point of sale
- At a service point
Loading your Multi card online
Step 1
- Set up your account on My Profile
- Connect
Step 2
- Register your Multi card
- Have your card handy, you will need your 16 digits card number.
Step 3
- Click on Load my card.
- A personalized Multi card (with photo), allows you to load:
- a monthly pass; or
- an amount of money to your e-wallet.
- It takes 48 hours for the transaction to be transmitted on your Multi card.
- To be activated, your Multi card must first be validated on an STO bus.
STO tip
Make sure to load up your card 48 hours before your next trip.
For additional information about payment methods or call us at 819 770-3242
Loading your Multi card at a point of sale
There are close to 50 points of sale throughout Gatineau, where you can:
Buy:
- a non-personalized (no photo) Multi card;
- a one-day, three-day or seven-day pass; or
- bus tickets.
Load:
- a personalized Multi card (with photo) with:
- a monthly pass; or
- an amount of money to your e-wallet.
- a non-personalized Multi card (no photo) with:
- an amount of money to your e-wallet; or
- a one-day, three-day or seven-day pass.
Find the point of sale nearest you.
Load your Multi card at a service point
There are four (4) STO service points, where you can:
Buy:
- a personalized (with photo) Multi card;
- a non-personalized (no photo) Multi card;
- a one-day, three-day or seven-day pass; or
- bus tickets.
Load:
- a personalized Multi card (with photo) with:
- an annual pass (FIDÉLITÉ);
- a monthly pass;
- a semester pass; or
- an amount of money to your e-wallet.
- a non-personalized Multi card (no photo) with:
- an amount of money to your e-wallet; or
- a one-day, three-day or seven-day pass.
Find the service point nearest you.