FIDÉLITÉ Program

For immediate enrolment: 

• Go to a service point;
• Fill out the enrolment form;
• Sign the personal PAD agreement (pre-authorized debit);
• Submit a void cheque; and
• Leave with your valid Multi FIDÉLITÉ card.

For enrolment starting the following month: 

The Multi FIDÉLITÉ card: The FIDÉLITÉ Program’s very own pass

Replacing a damaged, lost or stolen card 

• Go to any STO service point
• You will receive a new Multi FIDÉLITÉ card for $10 (no tax)
• If your Multi FIDÉLITÉ card is defective, it will be replaced free of charge.

Validity on OC Transpo

• Your Multi FIDÉLITÉ card is an accepted payment method on OC Transpo buses and the O-Train.

Automatic withdrawals from your bank account

• On the 25^th day of the month, or the next working day if the 25^th is not a working day
• Every withdrawal corresponds to 90% of the fare for a regular monthly pass (a saving of 10%) 
• If the automatic withdrawal is not authorized or does not meet the terms of your enrolment as stipulated in the PAD agreement, you have certain options. For additional information about those options, contact your financial institution or go to payments.ca 
• When there is an annual fare revision, the amount withdrawn from your bank account is automatically adjusted without notice. However, a public notice will be published in the local papers. 

• The following is indicated in the member statement portion (section 4) of the FIDÉLITÉ Program Enrolment/Renewal Form: “I agree to waive the pre-notification requirements of the Canadian Payments Association of the amount(s) and due date(s) debited from my account and every time there is a change in the amount(s) or payment date(s) of those debits.”

Automatic Withdrawal Date and Corresponding Month of Validity

Renewal, cancellation/suspension, re-enrolment and enrolment modification

For additional information

Write us at fidelite@sto.ca or call us at 819-770-3242.