About us

2017-2026 Strategic Plan

“The Future Today” reflects our intent to place customer satisfaction and expectations at the heart and centre of our priorities. This strategic plan defines the major orientations that will enable us to position ourselves as a key player in community development.

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Main goals of the 2017-2026 Strategic Plan

Placing the customer front and centre in our decisions and actions

We are committed to our customers’ satisfaction. We want every decision and action to address the needs of regular system and paratransit service users.

To that end, we focus on:

improving everyone’s experience and comfort as a rider;
day-to-day efficiency and effectiveness;
engaging employees in ensuring customer satisfaction; and
developing flexible and progressive information solutions and mechanisms.

Playing an active role in land use planning and development for the benefit of an efficient and accessible public transit system

Land use planning is directly linked to public transit performance. We intend to play an active role in land use planning and development, and to adapt our offer to the specific characteristics of Gatineau’s different sectors.

To that end, we focus on:

land use planning and development that supports the continued efficiency and effectiveness of public transit throughout the territory;
integrating multimodal solutions to complement the current service; and
taking a proactive and strategic approach with our partners.

Fully assuming our leadership in public transit by contributing to the sustainable development of the Gatineau community and the image of the Outaouais

We intend to reduce our greenhouse gas emissions throughout the territory and to improve the quality of life and health of the community.

To that end, we have identified three strategic priorities:

help make our city greener;
as a committed partner, collaborate in economic and community development; and
strive to become a source of motivation and inspiration for the community regarding sustainable development.

The Société de transport de l'Outaouais 2017-2026 Strategic Plan was adopted by Gatineau Municipal Council at its June 13, 2017 meeting.

Vision for internal and external communications

As we aspire to be recognized as a leader in sustainable mobility, we commit to maintaining clear, regular and dynamic communication with our customers, partners and employees, demonstrating transparency and creating an environment conducive to the exchange and flow of information.

Organization chart

This organization chart shows the Board of Directors, executive and senior management positions. The full organization chart includes management, supervisory, professional, administrative, driver and mechanics positions.

Performance indicators

customer satisfaction;
employee engagement;
efficiency and effectiveness; and
sustainable mobility.

Satisfaction surveys

Every year since 2008, with the exception of the pandemic years, there has been a survey to assess our customers’ satisfaction with our services. The survey is administered by an external firm, based on a random and representative sample.