Service points
Our service points offer the following:
- information about our services, fares and promotions;
- issuance of Multi cards*;
- sale of Fidélité Program passes;
- sale or reloading of passes;
- loading of e-wallets;
- sale of one-, two- and three-day passes**;
- sale of gift cards;
- sale of bus tickets;
- replacement of lost, stolen or defective Multi cards***;
- issuance or replacement of Transcollines passes.
* Be there at least 30 minutes before closing time.
** Non-personalized cards can be loaded. There is a fee of $2 for every new card.
*** There is a fee of $10 for replacement cards.
Hull sector
STO
111 rue Jean-Proulx
Gatineau, QC, J8Z 1T4
Canada
Access to the service point is through the main door at the side of the building.
Business hours*
Monday to Friday : 8:30 a.m. to 5:30 p.m.
Saturday: 10:30 a.m. to 5 p.m.
Sunday: closed
*Easter Holidays
Good Friday, April 18: 10:30 a.m. to 5:00 p.m.
Easter Monday, April 21: 10:30 a.m. to 5:00 p.m.
Canevas
425 boul. Saint-Joseph
Gatineau, QC, J8Y 3Z8
Canada
Business hours
Monday to Wednesday: 3:00 to 6:00 p.m.
Thursday to Friday: noon to 6 p.m.
Saturday: 11:00 a.m. to 5:00 p.m. .
Aylmer sector
Galeries Aylmer
181 Rue Principale
Gatineau, QC, J9H 6A6
Canada
Business hours
Friday: 12:30 to 7:00 p.m.
Saturday: 10:30 a.m. to 5:00 p.m.
Also open on the first and last day of every month.
Gatineau sector
Station de la Cité
459 boulevard de la Cité
Gatineau, QC, J8T 0C8
Canada
Business hours*
Monday to Wednesday: 7:30 a.m. to 6:00 p.m.
Thursday and Friday: 7:30 a.m. to 8:00 p.m.
Saturday and Sunday: 10:00 a.m. to 5:30 p.m. (Sunday, closed from noon to 1:00 p.m.)
*Easter Holidays
Easter Monday, April 21: closed
Payment methods
Cash, debit and credit card (Visa and Mastercard) payments accepted